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Exchange & Return

FREE SHIPPING ALL OVER THE WORLD
Shipping, Tracking & Delivery
Shipping

Processing Time: 1-2 business days.

Shipping Time:

Express Shipping,2-3 business days via DHL/UPS.

Standard Free Shipping,10-15 business days via USPS

Please note:We do not process or ship orders on weekends and holidays.

Tracking
  • After you order, an order confirmation email will be sent to your email box within 24 hours.
  • After we ship the hair, our customer service will email you tracking informations. You can check the shipping status on shipping company site 24 hours later after we provide the tracking number.
Delivery

We normally use USPS to deliver orders which is completely free of charge. It will take about 10-15 business days to arrive.
If you are urgent, we offer express shipping service, which cost extra $9. When you place an order, you can choose express shipping.
Pleas note: we do NOT provide overnight shipping.


Additional information:
Custom Duties:
We are NOT responsible for any import duties, customs or local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's local customs office or tax agent for details.
Package Lost:
If your package gets lost, you will be asked to contact your local delivery company first. If you don't get any response than you can send us an email to inform us of such a problem. We will ask the courier company to open an investigation on your package. This process may take up-to 2 weeks. After the investigation has been completed, we will then deal with your issue accordingly.

Exchange & Return

Our goal is to make all of customers happy with their orders. so we offer FREE exchange and returns for the items that have not been worn or tampered with.

Exchange
  • You must contact us by emai service@owigs.com within 72 hours after you received the package. No exchange are processed after 72 hours.Please email us some photos of goods for reference.
  • After the exchange request has been authorized , ship the hair back to the address we gave you . You are also responsible for the return shipping charge which is about $5-$7 for U.S. customer.
    No exchange unit will be processed unless you offered us the receipt or the tracking # of the return
    We have every right to refuse for the package if you send it back without our permission.
  • For any price differences of the exchanged items, we will charge you extra or credit back the overcharge.
Return Policy
  • You must contact us by email service@owigs.comwithin 72 hours after you received the package. No returns are processed after 72 hours. Please email us some photos of goods for reference.
  • After the return request has been authorized , ship the hair back to the address we gave you.We will bear the return shipping fee. There won't be any restocking fee charged, just a $20 shipping fee when we shipped to you at the beginning of the sale, will be deducted from your payment.
    No refund will be processed unless you offered us the receipt or the tracking # of the return.We have every right to refuse for the package if you send it back without our permission.
Cancellation Policy

We can cancel the order for you free of charge before the order shipped.
If your order has been shipped out ,the shipping fee will be deducted from your refund.