Processing Time: 7 - 10 business days
Shipping Time: 2 - 3 business days

• Once your order goes through, you will receive an order confirmation email within 24 hours.
• After we ship your order, you will get an email with shipping information and tracking number.
• If there is any problem during shipping or after receipt, please contact us and we will try our best to solve the problems.

We usually use UPS, FedEx and DHL to deliver orders
The shipping normally takes 2-3 business days. The shipping to US, Canada, UK and most of Western European courtiers is free of charge. We can not deliver orders to P.O. Box or APO/FPO address. The order needs signature. The shipping company will make sure all orders arrive safely. So please provide us physical shipping address.

Additional information:
Custom Duties:
We are NOT responsible for any import duties, customs or local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for.
Package Lost:
If your package is lost, please contact your local delivery company first. Still no answer, you can email us back. We will let the UPS open an investigation on your package. This process may take 2 weeks. After the investigation, we will deal with your issue, so sorry if happened.

We specializes in hair extensions production and sales. We devote ourselves in providing you premium quality hair extensions with reasonable price and knight service .Sometimes exchange and return can't be avoided. Please don't worry. If we do the hair products wrong or you are not satisfied with the quality, contact our customer service first. We promise to solve all problem for you and try our best to let all customers happy.

• Email service@owigs.com within 48 hours after receiving your order to make application of exchange. We will reply within 24 hours.
• Please email us pictures of the goods for reference.
• Before shipping back, please email us first for the shipping address. We have every right to refuse for the package if you send it back without our permission.
• We can offer FREE exchange for the items that have not been worn or tampered with. But the customers need to pay the shipping fee sending the item back to us. After received the tracking number, we will ship the exchanged item for free.
• For any price differences of the exchanged items, we will charge you extra or credit the overcharged.

• Email service@owigs.com within 48 hours to make application of return. Overdue, this item is not available. We will reply your email within 24 hours.
• Please email us with pictures of the goods for reference.
• Before return, please contact us first. Or we are not responsible for any losses without our permission.
• We can offer FREE return for the items that have not been worn or tampered with. There won't be any restocking fee charged. But for the refund, 20$ shipping fee for your order we ship to you at the beginning will be deducted from your payment.

We can cancel the order for you free of charge if you can contact us in time after your purchase.
If your order has been shipped out when you want to cancel your order, the shipping fee will be deducted from your refund. Thank you for understanding.