Return & Exchange Policy

We try our best to make our sales perfect and satisfy our customers in highest degree. We understand some customers may ask for a return in some cases. If you are unsatified on our products, we can exchange the goods for you free of charge and accept conditional products returning. USD 80 will be deducted as stock fee when returning products.

But the goods on your order must meet the following conditions:

No cut, tear or rip on lace;
No dye or brush on the wig (not brush even by fingers);
Never been worn;
No glue, tape, oil or anything on the wig;
Complete original packaging of the wig;

You shall contact us within 48 hours from receiving orders for return or exchange; if out of 48 hours, your request will not be processed. Exchange will be free of service charge.

The following conditions are not available for exchange:

Orders with errors by customers (including colors, lengths, head dimensions, etc.)

For lace wigs bought from our wesite, if any need, we can provide cleaning, maintainance and repair one time within three months, and the charge is USD 30.
The repair includes:
Wig cleaning
Repair bad tangles
Replacing hair loss

All rights to interpret are reserved by owigs.com

Note: If requesting for repair or exchange, you shall firstly contact us by service email: service@owigs.com. We will not provide any exchange, return or repair service on returned wig without our permission, and all loss will be afforded by customers.